Home » Uncategorized » Operational Info during COVID-19

Operational Info during COVID-19

We are currently open ONLY by appointment.  Call us at 476-3811 to make an appointment.  Please be patient with us- all staff are working reduced hours and care of the animals is our first priority.  If you do not get through please leave a message and we will get back to you as soon as possible.  We have only two phone lines.  In normal times this is plenty, but sometimes you will get a busy signal if both lines are in use.  Thank you for your patience!

If you are interested in adopting, our process enforces social distancing protocols in order to reduce person-to-person contact.  Our website is updated in real time, so if you see a pet you are interested in, please call us to make an appointment.  All questions and procedures that can be done on the phone will be done ahead of time.

It is vital that our staff stay healthy so our animals get the care they need 7 days a week, 365 days a year.  Therefore, and in accordance with the Governor’s order, we are strictly limiting access to our shelter.  It is possible to meet a dog outside in our play yards. For cats, we are asking you to trust us in matching you with the right cat via a phone consultation.  We will offer foster-to-adopt, but encourage you to go ahead and adopt a cat knowing that if it does not work out for whatever reason, we will happily take the cat (or dog) back, and you will receive a full refund.

Until further notice:

1. Call to make an appointment if you would like to adopt a pet.  Our adoptable pet pages on our website are updated in real time. IF YOU ARE THINKING OF ADOPTING, NOW IS A GREAT TIME! If you are currently working from home, it’s a great time to transition a new pet into the home! We expect to see an increase in intakes, as people are hospitalized and may need to give up their animals, so more adoptions will mean we are able to accommodate an increase in animals needing us.  As stated we will be doing most of our adoption counseling on the phone ahead of time.

2. We are closed to casual visitors- you must have an appointment.

3. If you need to surrender your pet, you MUST call to discuss making an appointment for intake. (476-3811). We do what we can to help animals stay in their homes, so if you are considering surrender due to having lost your income, we can help with food; please reach out to us.

4. We have cancelled events (Volunteer Orientation, all Kids Camps) that would put groups of folks in close proximity.

5. We have cancelled our vaccine clinic on June 20.  We hope to have one in the fall.

6. We have suspended our public dog training classes for now.

7. At this time we cannot take donations of linens and pre-loved items.  If you can, hang onto them until we are able to take them.

8. We appreciate donations of Items such as cat litter, canned food, unopened bags of dry food, hot dogs, and string cheese.  Please leave on our porch. We will follow our disinfection protocols to bring them into the building.

We do not want you to be discouraged from adopting a pet. Our animals need homes, so please adopt and donate if you can. CVHS has always maintained a high standard of disinfection in our facility, and our hospital-grade disinfectants kill coronaviruses. All CVHS staff practice good hand hygiene and social distancing, and are directed to stay home when ill.

Plan for your Pet in Case you get sick

According to the Centers for Disease Control and the World Health Organization, there is currently no evidence that people can get COVID-19 from pets. The best place for your pet is in the home they know and love. If you aren’t feeling well but are still able to provide care for your pet, please keep them at home where they feel most comfortable.  According to the American Veterinary Medical Associationout of an abundance of caution, it is recommended that if you are sick, to isolate yourself from your pet during the time of your illness and limit interaction with your pets at this time. Please make plans for your pets as well as yourself in case you or members of your family get sick.  The best place for your pet is at home, be prepared, scroll to the bottom of this page for more info.
Plan for your pet: We encourage pet owners to follow these key disaster preparedness guidelines at ALL times, but they’re especially important NOW:
  • Identify a family member or friend who can care for your pets if you or someone in the household becomes ill.
  • Have crates, food, and extra supplies on hand for quick movement of pets.
  • Be sure all vaccines are up to date in the event boarding becomes necessary. Research potential boarding facilities to utilize in the event boarding your pet becomes necessary.
  • Make sure you have proof of current vaccinations.  If you do not have the paperwork, reach out to your veterinarian for a copy now (a copy of it on your phone would be acceptable proof). Failure to have proof of current vaccinations could result in your dog needing to be re-vaccinated.
  • Ensure all medications are documented with dosages and administering directions. Including the prescription and the contact information for your veterinarian.
  • Pets should have identification: collar with dog license and rabies tag, and an ID tag with owner contact information.  Information can also be placed on the pet’s cage depending on the type of pet.
  • If your pet has one, make sure your pet’s microchip registration is up to date.
  • Put a list of pets in the home on your front door for emergency responders. Include a description of each animal, location in home or on the property, and any other pertinent information specific to each animal.

By creating a preparedness plan ahead of time for the unlikely event it becomes necessary to put into motion, you can do your part to ensure that your pets are spared unnecessary stress, and that animal service resources like CVHS do not become overwhelmed.  Our overall message is stay calm and be prepared.

For more information, go to:

Vermont State Health Department

World Health Organization

Centers for Disease Control and Prevention